1061 sitters and 260 parents available         AU/NZ



Account Type

The Right Sitter at the Right Time

Privacy Statement

Effective 31 May 2013

City Sitters Limited (City Sitters, we or us) is committed to respecting the privacy of your information.  City Sitters takes all steps to ensure compliance with the Privacy Act 1993.  This privacy statement (Privacy Statement) describes the personal information we collect through our website and mobile applications (the Site), and how we collect and use this information. This Privacy Statement should be read in conjunction with our Terms and Conditions [insert hyperlink], and terms defined in our Terms and Conditions shall have the same meanings when used in this Privacy Statement.


Depending on how you use the Site, we may ask you to share items of personal information (Personal Information) with us.  Whether you choose to share your Personal Information is completely up to you, but keep in mind that you may not be able to access some areas of the Site or effectively use the Services without sharing Personal Information.  We only request the provision of Personal Information in order to facilitate the provision of the Services.  Personal Information includes any information that identifies or can be used to identify, contact or locate you. Examples include your name, address, email address, phone number, age, household information, educational background and credit card information.  Below are some examples of when we collect Personal Information.

1.1 Account Information

(a) When you register for the Site, we will ask you to log in using your Facebook account and we will request your permission to access your basic information on Facebook, such as your name, profile picture, and list of friends.  During the registration process, we will also ask for certain other information about you, such as your address, email, birth date and phone number.  If you are registering as a Parent, we will also ask for any school/group affiliations and the number of children you have and their ages; if you are registering as a Sitter, we will also ask for your total years of babysitting experience, your hourly rate(s), transportation information and booking availability.

(b) We will use your Facebook information to make the Site registration process easier and to enhance and personalize your use of the Site (e.g., by connecting you with Parents or Sitters you or your Facebook friends know).

(c) We may use your email address to send you account confirmations, notifications and appointment status reminders, to request reviews, contact you on behalf of other Users sending you messages, and to otherwise provide services to you in connection with the Site.  We may also send you promotional emails, such as monthly newsletters, new service offerings, special discounts and third-party offers.  If you would rather not receive promotional emails, please see the section below titled “Your Choices.”

(d) We also use your Personal Information for administrative purposes, such as addressing account and billing issues, troubleshooting Site issues, investigating abuse on the Site, responding to User inquiries and enforcing and applying our Terms and Conditions.  We may also contact you by text message solely in connection with the Services and only if you opt in to receive text messages by providing your phone number.

(e) If you choose to join Groups, we may use your address to include you in the appropriate Groups.

(f) Other Users may also be able to find your Profile on the Site by using search parameters that coincide with the Personal Information you have provided to us.

1.2 User Profile

(a) After you register for the Site, you will have the opportunity to create a Profile about yourself.  Your Profile may include different information depending on whether you are a Parent or a Sitter.  How much information you disclose on your Profile is entirely up to you, though at a minimum, your Profile will include information you provided to us in the account registration process (though your contact information, as well as certain other information, is disclosed only in the limited manner described below).

(b) For Parents: Parents may include information on their Profile about their children (age, school, allergies, special needs), emergency contact information, parking availability, and group affiliations.  All registered Users will be able to view the Parent’s photo, first name, last initial, neighbourhood and (if elected) number of children.  In addition, other registered Parents and Sitters can view shared connections and affiliations. When a Parent reviews a Sitter or requests a booking with a Sitter, the Sitter can view the Parent’s full Profile.

(c) For Sitters: Sitters may include information about their hourly rates, background, availability, education, certifications, languages spoken and experience, and any geographic or other limitations or preferences.  All visitors to the Site (including nonregistered visitors) can view a Sitter’s Profile, except that a Sitter’s email, address and phone number is disclosed only to a Parent with a confirmed booking. Information in your Profile is also available in search results to help your friends find you.

1.3 Reviews and Other Public Content

Parents will have the opportunity to provide Reviews about Sitters they have used. Users may also have other opportunities to contribute to the Site, such as through public forums, bulletin boards and talk threads.  We may store these contributions (Public Content), display them to other Users, and use them for promotional purposes. Your Public Content becomes public information once you post it, and copies of it may continue to be viewable even after you delete your account.  Your Public Content may appear on other websites or web searches, and therefore this information can be read, collected and used by others.  Note that if you include Personal Information about yourself in your Public Content, it can be used and viewed by others.  Please remember that you are not permitted to disclose any Personal Information about another User or anyone else in your Public Content (see our content guidelines [here]).

1.4 Third Party References

Sitters may request third parties to provide Reviews on the Site by providing the third party reference’s email.  We will use the email only to contact the third party reference and to invite the third party reference to review the Sitter.  Third party references will be required to become a registered Parent in order to post a review.  As with other Reviews, the review and the Parent’s user name will be posted on the Sitter’s Profile and search results pages that include the Sitter.

1.5 Inviting Friends/Sitters

Users may invite friends to join the Site by providing their contact information, selecting Facebook friends to be invited or by entering your log-in information to import your address book from other sites.  We will use your friends’ contact information to invite them to join and connect with you on the Site.  We may store their Personal Information in our records, but will not send them promotional emails unless they register for an account or otherwise request us to do so.

1.6 Bookings and Other Site Activity

Your completed bookings and other Site activity (e.g., Reviews) may be shared with other Users.  For example, your booking activity may be displayed on your friends’ dashboards so your friends can see what Sitters you have used and/or reviewed, or Parents you have worked with.  In addition, other Users you have designated as “Favourites” may be visible to other Users.

1.7 Messaging

The Site allows you to exchange messages with other Users using the messaging feature.  We may store these messages in order to deliver them and allow you to manage them.

1.8 Facebook and Other Third Party Services

In addition to Facebook, the Site may also provide access to other third party services to interact with friends and to import information about who you are connected with on those other services so you can connect with them on the Site.  Some of those third party services may also provide us with information from those accounts there to enhance and personalize your use of the Site.  For example, you may be able to follow a Facebook friend’s activity on the Site (e.g., a friend’s booking activity or reviews they have posted) or you see other Users whom they know.  You may also allow your activity on the Site may also be shared on the third-party site.  For example, if you post a Review on the Site, you may have the option to post your Review on your Facebook Wall.  You can also further modify your privacy settings with those other services directly.

1.9 Payment Information

To process payments, we will require your credit card information and billing information.  Users will also have the option of storing this information as part of their account information.  Credit card transactions are processed through industry standard Secure Socket Layer by a third party, which only uses your information for that purpose.

1.10 Feedback

If you contact us to give us feedback, register a complaint or ask questions about the Site or Services, we may store your communications, including any Personal Information you include in them, so we can effectively respond to you.


Non-personal information is information that does not identify the specific User.  This type of information may include things like the URL of the website you visited before and after visiting our Site, the type of browser you are using, and the IP address of the computer you use to visit the Site.

2.1 Cookies

We collect some anonymous information about how you use the Site by setting and accessing cookies on your computer.  A cookie is a small text file that is stored on your computer.  These cookies track information such as how often you visit the Site, what pages you view, and where you go after you leave the Site.  The cookies track your computer, not you.  They are not connected to any personal information about you.  If you choose to disable a cookie, you may not be able to use certain features of the Site.

2.2 Activity and Log Data

We automatically store information related to your use of the Site in our log files, such as the pages you view on the Site, your browser type, IP address, operating system, referring URL and the date and time of your visit.  We use this type of information to administer the Site and to analyze trends.  This information is not tied to personally identifiable information.

2.3 Web Beacons and Other Tracking Devices

We and/or advertising affiliates may use other industry standard technologies like web beacons or tracking pixels to count the number of users that visit a page on the Site that includes these web beacons.  Web beacons are used to report on site traffic and are used to analyze the effectiveness of advertising campaigns and how Users interact with the Site.  The web beacons do not identify individual users and analysis of data obtained is performed on an aggregate basis.  We may also rely upon third parties to assist with the use and implementation of web beacons.  We may also use third-party advertising companies to serve or track ads on the Site.  These companies may use non-personally identifiable information about your visits to the Site and other web sites in order to measure advertising effectiveness and to provide advertisements about goods or services that may be of interest to you.


In general, City Sitters will not reveal, sell or rent your personal information to third parties.  However, certain limited exceptions to this are set out below.

3.1 Disclosure By Law; Protection of Us and Others

We may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law (including the Privacy Act 1993), requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), (2) protect or defend City Sitters’, or a third party’s rights or property, or (3) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.

3.2 Aggregate Data

We may share aggregate data about Users with third parties, including advertisers and marketing partners.  This information does not identify individual Users.

3.3 Service Providers

We may share your Personal Information with companies that perform services for us, such as analyzing customer data, providing marketing assistance, and processing credit card payments.  They have access to Personal Information as needed to perform their functions, but may not disclose your Personal Information for other purposes.

3.4 Business Changes

We may share your information with any parent company, subsidiary, joint ventures or other companies under a common control that we may have now or in the future, in which case, we will require them to honour this Privacy Statement.  If another company acquires our company or all or substantially all of our assets, that company will own your information and will assume the rights and obligations with respect to that information as described in this Privacy Statement.

3.5 Third Party Advertisers

Third parties may provide some of the advertisements on the Site.  We do not share any Personal Information with them, but they may have access to information they obtain through cookies, beacons or other tracking devices discussed in Section 2 above or that you share with them yourself.  Please note that we do not rent, share, sell or trade Personal Information with third parties for their direct marketing purposes.


4.1 Personal Information

If you need to change your Personal Information, you may update or correct this information by logging into your account and accessing the “Profile” section within your account.  We encourage you to update your Personal Information promptly if it changes.

4.2 Credit Card Information

If you choose to store credit card information on the Site, this is stored on a secure page and you may delete your credit card information at any time by accessing the “My Account” section within your account and clicking on “Add or update your payment options.”


5.1 Promotions

City Sitters provides you with the ability to opt-out of receiving promotional emails (e.g., monthly newsletters, new service offerings, special discounts and third-party offers) from us.  If you wish to discontinue receiving promotion emails, you can optout by using the link on the bottom of every promotional email you receive from City Sitters, or by visiting the “Settings” section of the Site and adjusting your preferences.

5.2 Administration

Please note that you cannot opt-out of receiving administrative and transaction-related emails from us.  These are emails that relate to your account or your activity on the Site.


We take security of your Personal Information seriously and take precautions to protect your Personal Information.  We encrypt certain sensitive information (such as credit card information) using Secure Socket Layer (SSL) technology, and implement other commercially reasonable procedures to protect your Personal Information.  But, no method of data transmission over the Internet or data storage is 100% secure and therefore, we cannot guarantee the absolute security of any information transmitted to or from the Site.


The Site is not intended for individuals under the age of 18.  We do not knowingly collect Personal Information from individuals under 18, and no part of the Site is designed to attract anyone under the age of 18.  If you become aware that your child has provided us with Personal Information, please contact us.  If we become aware that an individual under 18 has opened an account and provided us with Personal Information, we take steps to remove such information and terminate that person’s account.


We may revise our Privacy Statement from time to time.  The most current version of the Privacy Statement will govern our use of your information and will always be located on this webpage.  If we make a change to our Privacy Statement that is material, we will notify you either by prominently posting a notice of such changes before implementing the change on the Site and/or via the email associated with your account.  By continuing to access the Site and use the Services after those changes become effective, you agree to be bound by the revised Privacy Statement.


If you have any feedback, questions or complaints about this Privacy Statement or any of our privacy-related practices, please contact us directly at: City Sitters Limited